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Data Protection and Privacy Policy

Data Protection and Privacy Policy

Data Protection and Privacy Policy

Safeguarding your data and privacy is our top priority. Jaanga, Inc. follows a rigorous policy to ensure the security and confidentiality of your information, particularly your personally identifiable information (PII). This includes details such as your full name, address, email address, and any other identifiable information, collectively referred to as "Personal Data."

  • Cloud Apps (Forge)

  • Cloud Apps (Connect)

  • Server Apps

Overview

Jaanga, Inc. provides hosted services (“Cloud Apps”) for Atlassian Cloud Products. The Apps are delivered through the Atlassian Forge App Framework (“Atlassian Forge”) or Atlassian Connect App framework (“Atlassian Connect”). Cloud Apps can be identified by the “Cloud” category in the corresponding Atlassian Marketplace listing.

Jaanga, Inc. also provides a few downloadable products (“Server Apps”) for Atlassian Server Products, which are installed on the client’s IT-systems. Server Apps can be identified by the “Server” category in the corresponding Atlassian Marketplace listing.

This Data Security and Privacy Statement will provide you with an overview of the collection and processing of your data for both Cloud and Server Apps.

In the following, all data created by an Atlassian Cloud or Server Product end user and stored within the Atlassian Product are defined as “Customer Data”.

Data Security

We maintain state-of-the-art technical and organizational measures in order to ensure data security, in particular for the protection of your Personal Data. These measures are updated from time to time in order to remain state-of-the-art. If you are interested in our data security concept, please contact us.

Cloud Apps (Forge)

Atlassian Forge is a new app framework with focus on security and privacy.

Apps created using Forge framework are hosted by Atlassian. It means all app data are stored within the Atlassian platform alongside Atlassian products data. Atlassian Forge takes care of authentication and authorization, software execution, and data management.  The region of the app’s data storage is the same as your Jira or Confluence Cloud region.

Apps built using Atlassian Forge:

  1. Issue Templates Pro - Issue Description Templates for Jira

  2. Advanced Label Manager for Jira

  3. Markdown Exporter for Confluence

  4. Extra Fields for JSM

Data Location

Our Cloud Apps are hosted on Forge within the Atlassian Cloud Platform.

Access to Customer Data

Only authorized Jaanga, Inc. employees and subcontractors from our support and development teams have access to Customer Data. Such subcontractors are contractually bound to the same data security and privacy standards that apply to us.

End of subscription

If a customer unsubscribes from our Cloud App, stored Customer Data is marked for deletion. The data is deleted within 180 days if the customer does not re-subscribe. However, the customer can contact us to ask for an earlier deletion.

Data Center Apps

Our Data Center Apps do not store Customer Data.