FAQ

Here is a list of Frequenty Asked Questions:

1 Where can I get support/ask questions about the BillWize app?
2 Can I try BillWize before purchasing?
3 Where can I track your roadmap?
4 I don’t see any worklogs when creating an invoice

Where can I get support/ask questions about the BillWize app?

The official support portal (Yes, we're using Jira ) is accessible here: https://support.jaanga.ca

Can I try BillWize before purchasing?

Our application includes a free trial to use all the features. Try them out and let us know your thoughts as we continue to refine and improve. Your feedback matters!

Where can I track your roadmap?

We are in the process of finalizing our roadmap, addressing improvement requests, and managing our backlog. Once this setup is complete, we will provide you with access to the detailed roadmap.

I don’t see any worklogs when creating an invoice

If you selected a date range and a contract and you still don’t see your worklogs. Verify that you have :

Browse projects project permission for the project that the issue is in.
If issue-level security is configured, issue-level security permission to view the issue.
If the worklog has visibility restrictions, belongs to the group or has the role visibility is restricted to.

Learn more about our work time importation

Still have a doubt? Click here to submit your own question.