FAQ

Here is a list of Frequenty Asked Questions:

1 Where can I get support/ask questions about the Group Ambassadors app?
2 Can I try Group Ambassadors before purchasing?
3 I have installed the cloud version but i can’t see groups in the “Manage your groups”
4 I added an API token to the settings but adding/removing users does not work

Where can I get support/ask questions about the Group Ambassadors app?

The official support portal (Yes, we're using Jira ) is accessible here: https://support.jaanga.ca

Can I try Group Ambassadors before purchasing?

Of course yes! The Atlassian Marketplace distribution platform allows you to generate a free 30 days trial license. You can even do that directly from within Jira!

I have installed the cloud version but i can’t see groups in the “Manage your groups”

Once you install Group Ambassadors for Jira Cloud , you should setup an API token in the settings section.

Learn more about your API token and the settings section

I added an API token to the settings but adding/removing users does not work

If you have successfully setup up an API token and the application still does not work for you , make sure the one generating the API token is the one adding it ! This is the only way Group Ambassadors Cloud work for all of your users. If you have a suggestion please leave us a message here.

Still have a doubt? Click here to submit your own question.